Wednesday, September 22, 2010
The world is a big place that’s constantly changing, so in digitally replicating it on Google Maps, you can imagine how much information we’re working with. We get data for Google Maps from a number of sources, including third party providers, business owners and users like yourself. And while for the most part, our algorithms do a great job of accurately reflecting the real world on the map, there are some instances when we get it wrong.
If you notice something that’s incorrect on Google Maps, chances are it’s either an issue with our map data - things like city and road names - or with our business listing data. We have a number of simple tools that make it easy for you to correct or report any issues so that we can get the maps right. Your assistance helps us provide the most accurate and up-to-date maps possible, so you and other Google Maps users can find what you’re looking for and be on your way.
Report a problem with our map data
Use the Report a Problem tool in the U.S. and Canada, most easily accessible by right-clicking on the map or clicking the link on the bottom right-hand-side of the map. If anything with our map data is wrong, such as a road being renamed or a new highway on-ramp opening up, please submit a report. We work hard to fix the map based on user submissions, and try to resolve these issues as fast as we can. Countries outside the U.S. and Canada should contact the Google Maps data provider to correct the information.
Edit business listing information directly on Maps
If you see incorrect information appearing on Google Maps listings in the U.S. (and many more countries), you can make updates to listings directly on Google Maps. Once we've reviewed your edits, updates to the listing will go live within several hours. If you are the business owner but have yet to claim your listing, see below for more information about Google Places.
Report incorrect business listing information
The best way to report incorrect information is to use the “Report a Problem” tool, where available. Report a Problem allows you to specify exactly what is incorrect about a listing. Once these user-submitted reports are reviewed, updates to the listing will go live in a few weeks.
If you’re a business owner, you should also claim your Google Places listing so that you can edit and update the listing that appears on Google, Google Maps and GOOG-411. Verifying your free business listing allows you to not only ensure that accurate information appears on the Place page for your business, but also enhance your online presence by adding photos, videos and even real-time updates like weekly specials to your Place page.
Claim your Google Places listing
Claim your Google Places listing by adding it at http://www.google.com/places or by clicking “Business Owner?” on the Place page for your business. Verify your listing by PIN (postcard or phone). Within an hour, click the “See your listing on Google Maps” link in your account to see your listing’s Place page. If incorrect information is appearing in your listing, there are a number of different ways to let us know and get the information corrected.
Posted by Brianna Brekke, Senior Strategist, Google Places