Friday, April 23, 2010
With a new name comes a fresh support experience. The Google Places team wants to make sure that, as a business owner, your experience with Google Places is a good one, so we’ve taken some steps to expand and refine our support offerings. Here’s an overview of the improvements we’ve made and our newest offerings:
Google Places Help Center: Here you can learn more about managing your business listing on Google, new features and how to report problems. This includes a revamped user guide, support channels, and more.
We’ve also made the new Help Center more interactive by adding a guided tour of the Place Page. Place Pages connect you to the best information about almost every place type of in the world. The Place Page overview is a fun and easy way to learn about all the different parts of the page and if you’re a business owner, you can find out how you can add content to your business’ Place Page.
Feedback for Google Places: Post your burning questions and awesome ideas to our new Google Moderator page. After you post, take a look at what other people are posting, and vote up the ideas you like the most. We'll keep the page open until May 21, 2010, and then our team will review the top questions and record video responses that we’ll post in our Help Center.
Google Places Help Forum: Discuss with other users how to improve your listing, newly announced features, or issues you’re encountering. We have dedicated volunteers known as “Top Contributors” who can help answer your questions and discuss your ideas. Google Employees will also be monitoring the forum to facilitate discussions in this forum and provide assistance when needed.
Google Places Webinars: Sign up for our webinars to learn about a variety of topics ranging from “Adding a Listing” up to “Enhancing a Listing”. We’re excited about providing a learning environment that allows us to interact more closely with you, the business owner who all these tools are made for! If you can’t attend the webinars, don’t worry - we’ll post the videos on our YouTube Channel at youtube.com/googleplaces.
You’ll find all these resources at google.com/support/places/.